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Return Policy
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For the protection of all customers, items returned to BigRug.com for credit are subject to inspection and must be shipped back to BigRug.com within 10 days of reaching your home.
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A 10% Restock fee will apply to each rug returned for the normal wear of the item(s) appearance, and for standard re-stocking of the item.
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Damaged, stained or soiled items cannot be returned. If a rug is damaged or altered in any way beyond its initial appearance, we fully reserve the right to refuse the returned and will ship the damaged item back to you.
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Credits on purchase price only (no shipping and handling refunds).
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Customer is responsible for return shipping cost.
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